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Training and Logistics Officer – TERA India (deadline: 15 Dec 2019)

The Training and Logistics (TLM) Officer supports The Ethical Recruitment Agency’s operations in our office in Lucknow, UP. This role has responsibility for preparing Indian cleaners, domestic workers and construction workers for jobs abroad in the Gulf under the supervision of General Manager – TERA India. This includes delivering pre-departure training, supervising job-specific job trainers and marketing TERA to prospective workers. Priority is placed on ensuring that TERA’s ethical practices and principles are effectively implemented. It also requires extensive experience in teaching, training, logistics and marketing. Candidates with previous experience working in the GCC (Gulf Cooperation Council) are preferred. 

TERA encourages applicants from a variety of backgrounds including displaced persons and persons with disabilities.

Job Description

Seefar is a social enterprise with a vision for a world where vulnerable people have more opportunities to advance themselves. 

Seefar launched The Ethical Recruitment Agency (TERA) with the aim of creating safe opportunities for low- and semi-skilled Indian workers to work in the Gulf without exploitation or debt. TERA’s mission is to help people benefit from working abroad while protecting them from exploitation. For more information about us, please visit https://ethicalrecruitmentagency.com/.


TERA recently opened an office in Lucknow, Uttar Pradesh and is seeking a Training and Logistics Officer (TLM Officer) to supervise and deliver TERA’s pre-departure training and preparation for Indian workers placed for work in the Gulf in the construction, cleaning, hospitality and domestic work sectors. This is a full-time consultancy position for six months, renewable subject to funding and performance.

You will support TERA’s workers throughout their pre-departure process. This includes marketing support (engaging with workers on our social media page), coordinating job-specific training programmes, and delivering pre-departure training once workers are recruited. You must be able to speak English, Hindi and Awadhi fluently, and have previous training or teaching experience. You enjoy teamwork, speaking frequently in front of a group of 20-40 people, and have the ability to work within a multicultural team. You should have demonstrable knowledge of living and working in the Gulf – personal experience working abroad is a plus. You are passionate about migrant worker welfare and are willing to commit to our Ethical Principles (see below). This role demands someone who is smart, self-motivated and has a strong work ethic.


The following are the primary responsibilities of the role, with estimated allocations of time and attention.

Develop, Deliver and Improve: Pre-departure Training

About 75% of time and effort: 

  • Design the pre-departure training:
    • A standard 3-5 day training course delivered before departure covering the content described below
  • Delivering pre-departure training which includes:
    • Life abroad: ensuring workers understand their living conditions and are prepared for the food, culture, language (Arabic/English) and customs in their destination country;
    • Work abroad: ensuring workers are prepared for and understand their jobs, working conditions and responsibilities abroad
    • Employment contracts: ensuring workers understand their pay, time off, TERA’s no-fee guarantee, length of service, grievance procedures, and other terms
    • Worker rights: ensuring workers are fully informed about the rules, regulations, laws and customs of the destination countries, including their human and labour rights
    • Support systems: ensuring workers fully understand the monitoring and reporting mechanisms;
    • High-level financial literacy practices
  • Coordinating job-specific training programmes:
    • Recruit, hire and manage returned workers as job-specific trainers
    • Supervise the delivery of job-specific training courses
    • Assessing workers to ensure that they are prepared to deliver their job responsibilities
  • Prepare informational packets and training materials to support pre-departure and job-specific training programmes;
  • Collect feedback to improve pre-departure training;
  • Ensure training is conducted properly and completed as planned;
  • Ensure content and quality of training
  • Providing adequate and up-to-date information to workers about the living and working conditions in their country of destination;
  • Facilitate Travel – arrange transportation (if necessary or required);
  • Facilitate and ensure medical check-ups are properly carried out;

Deliver: Office Logistics and Marketing

About 15% of time and effort: 

  • Manage TERA’s India official Facebook page on Facebook Business Manager including: 
    • Developing informative and relevant content 
    • Posting and promoting (boosting) the content
    • Engage with the audience and respond to comments and messages
    • Monitor the Facebook analytics/insights, and make sure we are reaching the target audience 
  • Support the General Manager TERA India with the office management and logistics such as, managing supplies, 

Support: Program Development

About 10% of time and effort: 

  • Complying with donor reporting requirements.
  • Represent and demonstrate the Enterprise’s values and Code of Conduct

TERA’s Ethical Code of Conduct

TERA is committed to the highest standards of health, safety, security and worker welfare. This means that we support, protect and promote the dignity and rights of each of our workers. 

These commitments are reflected in our ten organisational principles, which are always integrated into our commercial and personnel contracts. These principles are the foundation of our Code of Conduct. 

The General Manager of TERA is responsible for ensuring strict adherence with all TERA Principles, policies and our Code of Conduct. Questions, concerns and feedback should be directed to: [email protected] 

  1. Adherence to the Law and Business Integrity: TERA is committed to operating in full compliance with the laws, rules and regulations of the countries we operate in.  Our policies meet or exceed the legal requirements in the countries we operate to the highest standards of integrity. We have zero tolerance for any and all forms of bribery, corruption, kickbacks, extortion and embezzlement. 
  2. Free Choice of Employment: TERA is committed to ensuring that workers are never subject to any form of forced, compulsory, bonded, indentured, prison or child labour. 
  3. No Recruitment Fees and Debt-free Employment Opportunities: TERA follows the “employer pays” recruitment model and we do not charge workers recruitment or placement fees.
  4. Transparent Recruitment Process and Clear Employment Contracts: TERA is committed to ensuring workers fully understand the terms and conditions of their employment and are provided with written contracts in a language they understand. 
  5. Adequate Training and Orientation for Work and Life Abroad: TERA is committed to ensuring are fully informed of their human and labour rights and entitlements before they travel abroad and are adequately trained for their new jobs.
  6. Full Access to Identity Documents and Freedom of Movement: TERA is committed to ensuring no workers’ passports or identity documents are retained by TERA or our employer partners. Workers are  guaranteed provision for return home on contract completion and in exceptional situations.
  7. Decent and Safe Working and Living Conditions. TERA is committed to ensuring workers are provided with clean, secure, safe, and healthy working and living environments. We only partner with employers committed to providing safe and decent conditions of work, free from harassment, any form of intimidation or inhuman treatment.
  8. Fair, Regular, Direct and Prompt Payment of Wages: TERA is committed to working with employers that pay fair wages regularly, directly and on time. We have effective systems and procedures to monitor our workers while they are abroad to ensure payments are delivered as agreed.
  9. Effective Access to Remedy. TERA is committed to ensuring workers have access to grievance procedures without risk of reprisal, and safe return is guaranteed.
  10. Inclusive Policies and Procedures. TERA is committed to ensuring no discrimination occurs on the basis of nationality, gender, sexual orientation, pregnancy status, family status, ethnicity, social status, political affiliation, race, or religion.

An Excellent Candidate

To excel in this role, you will have the following experience and capacities:

  • At least 5-7 years of experience in teaching, training, or other similar roles
  • Impressive communication, presentation, and interpersonal skills including listening skills, facilitating direct seminars, workshops for groups from 20-40 people.
  • A commitment to migrant worker welfare;
  • Excellent written and verbal communication in English; as well as in other languages; such as Hindi and Awadhi and any other additional local languages are welcome;
  • Exceptional organisational and coordination skills and a track record of on-time delivery;
  • Prior work experience in a Gulf country preferred but not required
  • Prior experience designing and preparing training and/or presentation materials
  • Social media experience

To apply for this Role

On or before December 15, 2019, complete our online application form. Please do not include your name or your photo in your CV or letter. This is because we review your application based purely on your previous experiences and introductory letter. 

Before you start, you should do the following:

  1. Confirm you meet these minimum requirements:
    1. At least 5-7 years of proven experience in a teaching or coaching position; 
    2. An understanding and willingness to commit to upholding TERA’s Ethical Principles and Code of Conduct;
    3. Solid knowledge in training techniques.
    4. Strong oral and written English and complete fluency in Hindi and Awadhi. 
  2. Prepare a CV in Word or PDF format.
  3. In Word or PDF format, prepare an introductory letter that includes only the following:
    1. Why are you interested in working for TERA? (1 paragraph)
    2. Why are you a good fit for the role? (1 paragraph)
    3. 1-2 paragraphs explaining a training, seminar or workshop you have led. What was the thematic? What training techniques did you use? (1 paragraph, no more than half a page.)