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Worker Welfare Officer – TERA India (deadline: 21 May 2020)

The Worker Welfare Officer is an essential role supporting The Ethical Recruitment Agency’s mission to help workers benefit from working abroad while staying free from exploitation. This role is responsible for regularly contacting TERA’s Indian workers before departure and while abroad in the Gulf; recording their responses and managing their data; and being an emergency point of contact for workers abroad. This role has responsibility to ensure workers are treated in accordance with applicable laws, TERA’s ethical practices and basic human rights standards. The position requires fluency in English and Hindi; the ideal candidate would also know other languages spoken in Uttar Pradesh. You can live wherever you like (remote position).

Seefar encourages applicants from a variety of backgrounds including displaced persons and persons with disabilities.

Job Description

Seefar is a social enterprise with a vision for a world where vulnerable people have more opportunities to advance themselves.

Seefar launched The Ethical Recruitment Agency (TERA), a migrant worker recruitment company that has the mission of helping people benefit from working abroad while staying safe from exploitation. We directly recruit workers, fully prepare them for jobs abroad, do not charge fees and monitor them to make sure they remain safe. We place workers in a variety of sectors including construction, hospitality, oil & gas and more. For more information about us, please visit https://ethicalrecruitmentagency.com/


We have recently opened an office in India and are seeking a Worker Welfare Officer. This position will design our worker welfare monitoring tools; regularly contact workers to collect data before, during and after migration; help workers problem-solve and address any issues; ensure workers are aware of their rights and support systems; and work independently from other staff to ensure accountability.

You must be able to speak English, Hindi and any other local languages (e.g. Awardhi) are welcome. You have a demonstrated interest in research, monitoring & evaluation, migration and/or human rights – and you are keen to ensure Indians of all backgrounds stay safe while working abroad. You are passionate about migrant worker welfare and are willing to commit to our Ethical Principles (see below). This role demands someone who is smart, self-motivated, has a strong work ethic and is experienced in remote working, with a lot of autonomy and .


The following are the primary responsibilities of the role, with estimated allocations of time and attention.

Deliver: Worker Welfare Monitoring

About 70% of time and effort: 

  • Fully understand TERA’s worker welfare processes and standards, including our no-fee policies, grievance and complaint mechanisms, principles and Code of Conduct;
  • Design and operationalise worker welfare tools and protocols;
  • On a weekly basis, monitoring TERA’s workers through phone surveys to ensure that they are safe and our Code of Conduct is respected. This includes ensuring that workers:
    • have not been charged any fees during the recruitment process;
    • are received safely in destination country and connected with their employer;
    • have safe, clean, sanitary and healthy living and working conditions;
    • are paid in the full amount, on-time; 
    • have access to documents, freedom of movement and other human rights; 
    • are treated with respect and dignity;
    • are free of choice during employment and return/repatriation.
  • Guide and inform the workers on the available mechanisms and their rights. 
  • Receive and swiftly address any workers grievances/complaints using TERA remedy mechanisms and communicate it to TERA Team.
  • Keep data updated and resolve data quality problems.
  • Apply and improve monitoring processes;
  • Other tasks as directed.

Support: TERA Leadership

About 20% of time and effort: 

  • Maintain effective communication channel with your supervisor;
  • Under the direction of your supervisor, maintain effective communication channels with employer partners;
  • Maintain a log of frequently raised worker complaints and grievances and communicate the same with TERA management;
  • Working with TERA’s leadership to make the recruitment and departure process more ethical and efficient based on needs identified through the monitoring process;
  • Develop and improve monitoring process to detect unethical practices better;

Support: Program Development

About 10% of time and effort: 

  • Complying with donor reporting requirements.
  • Represent and demonstrate the Enterprise’s values and Code of Conduct

TERA’s Ethical Code of Conduct

TERA firmly believes in supporting and protecting the health, safety, welfare, security, and dignity of each of our workers. This commitment is reflected in our ten fundamental principles, which are always integrated into our commercial and personnel contracts. These principles are the foundation of our Code of Conduct, which permeates our specific obligations, policies and processes. 

  • We always follow the law.  TERA takes compliance with the applicable laws seriously.
  • We respect, protect and promote migrant workers’ rights. TERA ensures that workers are never subject to any form of forced, compulsory, bonded, indentured, or prison labour.
  • We guarantee no recruitment fees and provide debt-free employment opportunities. TERA follows the “employer pays” recruitment model and we do not charge workers fees.
  • We commit to transparent recruitment processes and clear employment contracts. TERA will ensure workers fully understand the terms and conditions of their employment and are provided with written Contracts in a language they understand. 
  • We adequately prepare workers for work and life abroad. Workers are fully informed of their human and labour rights and entitlements before they go abroad and are adequately trained for their new jobs.
  • We ensure workers have full access to their identity documents and freedom of movement. No workers’ passports or identity documents are retained by TERA or our employer partners.
    1. We partner with employers that provide decent and safe working and living conditions. TERA is committed to ensuring workers are provided with clean, secure, safe, and healthy working and living environments.
    2. We work with employers that pay fair wages regularly, directly and on time. We monitor our workers while they are abroad to ensure payments are delivered as agreed.
    3. We ensure that workers have access to remedy. TERA’s workers have access to grievance procedures without risk of reprisal, and safe return is guaranteed.
    4. We adhere to inclusive policies and procedures. We do not discriminate on the basis of nationality, gender, sexual orientation, pregnancy status, family status, ethnicity, social status, political affiliation, race, or religion. 
    5. We are committed to the elimination of child labor. TERA is committed to ensuring that no person under the age of majority is recruited for work. 
  • Zero tolerance for corruption, bribery and kickbacks.

An Excellent Candidate

To excel in this role, you will have the following experience and capacities:

  • At least 2-4 years of experience in migration, monitoring & evaluation, human resources or similar fields; 
  • Strong communication skills, including listening skills.
  • Excellent research, survey and/or data-related skills; 
  • Comfort using Google Apps (Forms, Spreadsheets), communication apps like BOTIM or WhatsApp, and other similar technology.
  • A commitment to migrant worker welfare at TERA’s Principles;
  • Excellent written and verbal communication in English; as well as in other local languages such as Hindi and Awadhi in order to communicate with workers.
  • Exceptional organisational skills and a track record of on-time delivery;
  • Prior experience living or working in a Gulf country preferred but not required
  • Strong autonomy and reliability in remote working.

To apply for this Role

On or before May 21, 2020, complete our online application form. Please, do not include your name or your photo in your CV or letter. This is because we review your application based purely on your previous experiences and introductory letter. 

Before you start, you should do the following:

  1. Confirm you meet these minimum requirements:
    1. At least 2-4 years of relevant professional experience; 
    2. Excellent communication skills and demonstrated experience collecting/managing data;
    3. An understanding and willingness to commit to enforcing TERA’s Principles;
    4. Complete fluency in oral and written English and at least one language spoken in Uttar Pradesh (e.g. Hindi and Awadhi).
  2. Prepare a CV in Word or PDF format.
  3. In Word or PDF format, prepare an introductory letter that includes only the following:
    1. Why are you interested in working for TERA? (1 paragraph)
    2. Based on your understanding of the role and TERA, what would be one key challenge of the Worker Welfare Officer position and how would you manage/address this if you were selected for the position? (1 paragraph)