Acces to Legal Rights for Refugees an Local Communities in Jordan
Using digitalisation to stabilise displaced populations
Access to Rights (A2R) aims to digitise government services to refugees and local communities in Jordan. Through the project, Seefar and the Norwegian Refugee Council (NRC) have supported the Jordanian Civil Status and Passports Department (CSPD) to archive over 5 million civil records for Jordanians and refugees, and developed a host of digital services, enabling both refugees and local communities to access their rights and legal protections.
Improving access to rights and protection
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Digital Archiving
Over 5 million civil
records, including
documents related to
life events like birth,
marriage and divorce,
have been archived in
an electronic database
for Jordanians and
refugees, exceeding the
initial target.
Online Ticketing System
An electronic
appointment and
queuing system
implemented across 90
CSPD offices directs
users to the most
relevant office for their
needs, improving access
to essential services.
Digital Signage
A centralised content
management system
provides real-time
updates across CSPD
offices, improving
operational efficiency.
Information
Dissemination Platform
A dedicated Facebook
page and website “Jesr”
hosts a repository of
legal documents for
refugees and local
communities, improving
access to rights.
A2R offers a sustainable solution for Jordanians, refugees and vulnerable groups to access information about their legal rights. Our suite of digital services includes an online ticketing system, digital signage, and an information dissemination platform, which help people get the information they need faster and more efficiently. This approach enhances the quality of services provided to refugees and local communities, and supports government efforts to make public services more accessible.
Benefits for refugees and local communities
Thousands of Syrian refugees in Jordan lack access to basic identity and civil documents. This impacts their ability to claim a range of rights and protection, access essential services and in some cases, support their case for resettlement or return in the future. Digitising civil and legal documents in an electronic database enables refugees and local communities to access key information about their rights, and navigate administrative requirements more quickly and efficiently.
“This has helped us to archive documents electronically and speed up processing times without the need for citizens to bring in large amounts of paperwork. This makes things much easier and faster especially for non-Jordanian who have previously received services from us”
A cost efficient and effective approach to stabilising populations
Through continuous engagement and support from Seefar, CSPD has greatly improved their service delivery, overcome key obstacles related to digitisation and revolutionised their approach to digitising services for Jordanians and refugees.
Digitising government services has radically reduced costs. The new systems of archiving, online ticketing and digital signage has drastically improved efficiency, optimised resource allocation, streamlined operations,minimised processing times, reduced personnel costs and has the potential to save $4.7 million annually. The result is a big improvement in efficiency, which benefits Syrians, Jordanians, the government and donors who support humanitarian activities.